A Resident Manager looks after the day-to-day operations at the hotel such as cleanliness, customer service, front desk operations, reservations and many more. The resident managers are known by other names such as property managers, in-house managers, Real Estate Managers, Asset Managers, landlords, Investment Manager, and Property Administrator.
Resident Managers in India are likely to observe a salary increase of approximately 12% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.
The job opportunities for those in Property Management will increase by 8% by 2023. In 2020, about 517300 people were employed in the real estate sector as resident managers in India.
Table of Content
- How to become a Resident Manager: Quick facts
- What does a Resident Manager do
- Steps to follow to become a Resident Manager
- Types of Resident Managers
- How to become a Resident Manager in India
5.1 How to become a Resident Manager after 12th
5.1.1 UG Preparation
5.1.2 PG Preparation
6.1 Diploma in Hotel Management
6.2 Bachelor of Hotel Management
6.3 BBA
7.1 UK
7.2 USA
7.3 Canada
7.4 Australia
- Benefits of career as a Resident Manager
- Skills Required for becoming a Resident Manager
- How to Become a Resident Manager Salary
10.2 Specialization Wise
10.3 Gender Wise
10.4 Experience Wise
How to become a Resident Manager: Quick Facts
Refer to the table below to read quick facts about the Resident Manager.
| Category | Fact |
|---|---|
| Industry | Hotel Management |
| Eligibility | Bachelor’s Degree in Hotel Management |
| AverageStartingSalary | ?5,00,000 - ?6,70,000 |
| JobOpportunity | Hotel Manager, Assistant Hotel Manager, Hotel Resident Manager, Hotel Supervisor, Front Office Manager, Housekeeping Manager |
What Does a Resident Manager Do?
As the name suggests, the resident manager is the in-house manager of the hotel. He manages the administrative work in the absence of the General Manager of the hotel.
- He is responsible for maintaining the flow of work and coherency among all the hotel staff. As a matter of fact, the resident manager acts as a link between the senior management and the lower management. In other words, he is the point of contact between the two upper and lower levels of administration.
- For the smooth operation of the hotel, the resident manager works in close coordination with the general manager.
- Moreover, he also looks after the verification process of customers, and the complaint response mechanism. The resident manager monitors the security system of the hotel. Therefore, he ensures that all the safety protocols are being followed at the hotel.
- The resident manager addresses the orientation session for the new residents as well as the new staff. The person acting in the capacity of resident manager maintains the record of each and every visitor at the hotel. He scrutinizes the financial budget of each department and ensures that the staff doesn’t overspend except for emergencies.
Steps to become a Resident Manager
Rome wasn’t built in a day. The candidates must take the following steps to prepare for the position of a resident manager.
Know it All
Do extensive research on the web about the job role as a resident manager. Dip deeper from authentic sources. Talk to friends, family and relatives to discuss the career option with them. Take the advice of someone who has experience in the field of hotel management.
Decide Right Career Stream
The students must choose the right career stream after the 10th standard. To clarify, the perfect educational stream for the role of a resident manager is commerce and hotel management. However, the students from other streams can also apply for the same in future. But, the commerce stream will act as a frosting over the ice cream for this particular role.
Work On Communication Skills
Now, start speaking fluently in English, Hindi, and a regional language (area specific). The candidate must read newspapers as well as magazines to improve his vocabulary. Excellence in communication skills is the key ingredient for the career of a resident manager.
Take the Help of Online World
The candidates can utilise the online resources available on YouTube, Instagram and Facebook. He/she must learn about the roles and responsibilities of the resident manager. Watch useful content from the internet to inculcate the skills of a resident manager.
Enrol in a Short Term Management Course
The interested aspirants must join a short term course or diploma in hotel management or hospitality. It will lay the cement for the strong foundation of your career. Additionally, the certification course will inculcate the necessary skills in the candidate. The candidates can learn basic decoration, management, and administrative skills from the online portals.
Subject Choices
There is no hard and fast rule that the candidates who want to pursue a career as resident managers must study particular subjects. But, the students must opt for a commerce stream in their graduation. It’ll act as an added advantage or a golden lining for this profession.
Prepare for Entrance Exams
The students must prepare themselves for the management and hospitality level entrance exams. Each candidate must develop analytical reasoning and logical thinking to crack the entrance exam.
Find the Perfect College
The candidates must work hard and score well in order to get to the dream college of their choice. Many institutes enrol students for hotel management courses.
Take Management Internships
The students can take internships in the reputed hotels. Work with top-class hotel chains. The internship will give industrial exposure to the students. Hence, the internship will act as a polishing tool for them. The most suitable internships are those of apprenticeship. The candidate will be able to utilise the theoretical knowledge in practical real-world experience.
Types of Resident Managers
Based on the seniority level, education level, and other factors, the position of a resident manager is divided into several categories. However, the most prevalent include the following.
Hotel Manager
A hotel manager is the topmost manager of the hotel. All other staff members work under his direct supervision. A hotel manager promotes and establishes a community environment. He serves as a liaison between the residents and hotel staff. In addition to this, he explains all the policies to the residents at the time of check-ins and welcomes. He attends the orientation sessions as per the schedule. He also participates in the selection of the new resident manager.
Assistant Hotel Manager
An assistant hotel manager assists the hotel manager in the conduction of his duties. He coordinates with the managers as well as other staff members. The assistant hotel manager looks after the operations of the hotel or the property. He conducts semi-annual smoke detector tests for the safety of the hotel. Apart from this, the assistant manager takes daily rounds of the hotel/property for safety concerns, maintenance items, lighting, cleaning needs, and lease violations.
Hotel Supervisor
When a resident manager gains certain experience, he is promoted to the position of hotel supervisor. As the name suggests, the hotel supervisor supervises the overall functioning of the property. He conducts surprise check-outs of the entire hotel property including rooms, kitchen, washroom, lobby, staircase, corridor, terrace, reception and garden. He reviews the welcome information after every 10 days or a week.
Front Office Manager
The front office manager manages the administration of the reception and area around it. He ensures the smooth flow of clients and residents at the reception. Additionally, he ensures that all necessary maintenance requests are completely using appropriate procedures only.
Housekeeping Manager
The housekeeping manager maintains the cleanliness protocols in the rooms as well as the hotel. Moreover, he supervises the room attendants as well as the cleaning staff. The housekeeping manager trains and hires the new staff in addition to managing the budget of the cleaning equipment. In the absence of a general manager, he also acts as a duty manager.
Assets Manager
The assets manager extensively researches the asset value of the property. He follows up with clients and determines the status, challenges, priorities, requirements, and development of the property. The assets manager analyzes the annual financial statements and budget.
Condominium Property Manager
The condominium manager is the second le point of contact with the condo board. He provides timely feedback and reports to the condo board. Moreover, he complies with the tax statement and budget reports.
How to become a Resident Manager in India?
Students who are looking for a career as Resident Manager should have completed Bachelor’s in Hotel/Hospitality Management.
School Level Preparation: Students should opt for commerce stream or arts at school level to gain a knowledge of the insights about the career as a Resident Manager. Accounts & Finance subjects should be opted at school level.
How to become a Resident Manager After 12th?
The preparations to become a Resident Manager in Undergraduate and Postgraduate level have been discussed below.
UG Preparation
The students can start at the undergraduate level by studying related subjects to the profile of resident managers. The candidates must at least study 2 subjects in each semester to get acquainted with the syllabus as well as to clear the basics.
PG Preparation
Although, a resident manager is paid a healthy package even after graduation. However, some companies give more preference to higher education while choosing candidates. It also depends on the individual choice of the candidate as to whether or not he wishes to pursue higher education. As the saying goes, education never goes in vain. The aspirant may study the hotel management course at the PG level.
Courses to become a Resident Manager
The eligibility criteria for applying for the profile of a resident manager is that the candidate must have a bachelor’s degree in hotel management, hospitality, accounts, finance, or estate management. In addition to this, the student can pursue graduation or post-graduation in Property management, real estate management, accounting or business administration.
Diploma in Hotel Management
Diploma is Hotel Management is a 3 year diploma level Hotel Management Course. The course focuses on the management of hotel administration, accounts, advertising, housekeeping, front office or front office, food and beverage management, catering, and upkeep.
Admission Process
The students can directly enrol for the diploma in hotel management by registering themselves on the official website of the college. While some Institutes carry out their own entrance examinations for the admission such as AIMA UGAT, BVP CET, JET etc.
Eligibility Criteria
Candidates must score minimum marks of 55 percent in their 10+12 boards examination.
Bachelor of Hotel Management (BHM)
BHM or Bachelor of Hotel Management is a 3 year Undergraduate degree in Hospitality and Management. The course curriculum comprises core papers and electives which are designed to teach skills from varied fields of hospitality such as culinary, communication skills, presentation etc.
Admission Process
There are 3 processes for taking admission to BHM.
- The interested candidates may fill the Common Application Form (CAF) at the university or college.
- Some colleges conduct aptitude tests for admitting students to BHM courses.
- The last process is a lateral entry.
Eligibility Criteria
For the majority of hotel management courses, the eligibility criteria is a 10+2 boards examination along with relevant degrees issued by the board. However, the student must have a passing score in English and have studied English till the 12th standard. The age criteria are 19-22 years.
Bachelor of Business Administration
BBA or Bachelor of Business Administration is a three year undergraduate degree course. The course imparts managerial and entrepreneurial skills to students through BBA Subjects like General Management, Managerial Economics.
Admission Process
Several institutions conduct entrance exams such as UPSEE, IPU CET, MUCMET, DU JAT, SET, NPAT, etc.
Eligibility Criteria
- Education Qualification: Candidates must have passed their class 12th examinations from any stream and a recognised board in order to be eligible for BBA course.
- Minimum Marks: Candidates must have at least scored a minimum aggregate of 50% marks in 12th. Some premier colleges ask for 60% marks.
- Age Limit: Candidates must be aged between 17 to 22 years for general category, and 17 to 24 years for reserved categories.
How to become a Resident Manager Abroad?
There are many brilliant opportunities for the position of resident manager abroad. The students can enrol themselves in reputed top class Universities. The top countries for pursuing a career as a Resident Manager are the UK, USA, Canada, and Australia.
Read the details below.
UK
- The profession of a resident manager is gaining popularity in the United Kingdom.
- Students must meet the following criteria to enrol in the university in the UK. The average range of the tuition fee for the management courses is 20,000 GBP- 33,600 GBP.
- Especially, the cost incurred for the Indian students to pursue graduation or post-graduation in the UK is INR 19 LAKHS - INR 30 LAKHS. However, the students will be able to earn 65 LAKHS INR in the United Kingdom as resident managers.
Some of the top Colleges are tabulated below for your reference
| College Name | Fees (INR) |
|---|---|
| University of Brighton | 15 Lakhs |
| University of Greenwich | 14 Lakhs |
| Birmingham City University | 13 Lakhs |
| Leeds Beckett University | 10 Lakhs |
| University of Wolverhampton | 7 Lakhs |
| Sheffield Hallam University | 14 Lakhs |
| City University of London | 10 Lakhs |
| University of Strathclyde | 12 Lakhs |
| Nottingham Trent University | 16 Lakhs |
| Heriot Watt University | 15 Lakhs |
| Queen Mary, University of London | 17 Lakhs |
| University of Glasgow | 12 Lakhs |
USA
- The average salary of a resident manager in the United States of America is in the range of 40000-50000 dollars. However, several factors add to the variation in the salary range. These factors include education, certifications, experience, location, and the volume of managed properties.
- Presently, only 6 states in the USA have no licensing requirements to work as a resident/property manager.
- About 68% of the management courses are offered in the European Continent, mainly the USA.
Some of the top Colleges are shown below for your reference
| College Name | Fees (INR) |
|---|---|
| The University of Montana | 12.60 Lakhs |
| Northern Michigan University | 11.70 Lakhs |
| Dunwoody College of Technology | 9.22 Lakhs |
| Wiregrass Georgia Technical College | 8.25 Lakhs |
| Western Technology Centre | 9.78 Lakhs |
| Wes Watkins Technology Centre | 10.95 Lakhs |
| Wayne Schools Career Centre | 8.55 Lakhs |
| Waukesha County Technical College | 11.28 Lakhs |
| Waubonsee Technical College | 9 Lakhs |
| University of North Texas | 14.31 Lakhs |
| El Camino College | 4.25 Lakhs |
| Ball State University | 19.76 Lakhs |
| Prince George's Community College | 10.33 Lakhs |
| CUNY New York City College of Technology | 6.06 Lakhs |
Canada
- The resident manager is popularly called “Certified Property Manager”, or CPM in Canada. In Western Canada, the term Building Superintendent is more prevalent.
- As per the statistical report of Service Canada, the average salary level of Canadians working in the Property Manager occupational sector is $51,800 PA.
- Canada offers high academic training and theoretical learning in Real Estate or Property Management Courses.
- There are over 30 colleges that offer Bachelors level hospitality programs in Canada. A Resident Manager is expected to earn around 47,133 CAD/ year, that is, 27.12 Lac.
- Canada is the hub of 42,700 new job seekers which makes it an employee market.
Some of the top Colleges are mentioned below for your reference
| College Name | Fees (INR) |
|---|---|
| York University | 45 Lakhs |
| University of Alberta | 17 Lakhs |
| Lakeland College | 10 Lakhs |
| Lambton College | 7 Lakhs |
| Trent University | 12 Lakhs |
| University of Guelph | 15 Lakhs |
| Humber College | 10 Lakhs |
| Thompson Rivers University | 6 Lakhs |
| University of Waterloo | 20 Lakhs |
| Concordia University | 29 Lakhs |
| University of Calgary | 12 Lakhs |
Australia
- A Resident Manager can study in world-class Australian universities. However, the companies in Australia prefer a Bachelor degree in Property and Real Estate.
- About 16 Universities offer hotel management and journalism courses in Australia.
- Check the following criteria before going to Australia.
Some of the top Colleges are tabulated below for your reference
| College Name | Fee (INR) |
|---|---|
| International College of Management, Sydney | 15 Lakhs |
| TAFE, Queensland | 7 Lakhs |
| University of New South Wales | 23 Lakhs |
| TAFE, NSW | 8 Lakhs |
| Bond University | 12 Lakhs |
| CQ University | 17 Lakhs |
| Charles Darwin University | 6 Lakhs |
| University of South Australia | 18 Lakhs |
| Curtin University | 16 Lakhs |
| Deakin University | 18 Lakhs |
| Edith Cowan University | 9 Lakhs |
| The University of Queensland | 24 Lakhs |
Benefits of a Career As a Resident Manager
A Resident Manager is an emerging and developing job profile in the field of real estate as well as hospitality.
Refer to the points listed below to know the benefits of choosing the career of a resident manager.
High Growth Industry
The key advantage of becoming a Resident Manager is that the industry of hotel management/hospitality is an ever-growing industry. It is expected to grow by 12 times in the near future. Moreover, the industry is in demand by young students. Resident Manager is in fact, a strong career on a global scale. According to a report by the World Trade Organization, the global property management market industry will raise up to 22 billion dollars by the year 2023.
Excellent Salary Package
A Resident Manager gets the least package of INR 3 LPA. It is definitely more than 52% jobs at the fresher level. A dedicated resident manager can earn a handsome salary. Thus, he can lead a good luxurious life. A senior resident manager with experience of 10 years can extract a package of INR 20 LPA.
Skills Help In the Long Run
The skills that a Resident Manager inculcates within himself helps in the long run. In other words, skills such as time management, leadership qualities, strong communication skills, etc. will make you a better individual on a personal level.
Rewarding Career
The career of a Resident Manager gets many opportunities to perform better professionally. The ladder of the resident manager is flexible. One can climb the upper step by sincere hard work and dedication. Thus, this is a rewarding career.
Always In Demand
The candidates need not worry about the future prospects of the job role as the resident managers are always in demand. It is simple, the hotels will always be functioning. So, the need to manage it efficiently will be there forever.
Develops Leadership Qualities
The resident manager develops strong leadership skills while performing his responsibilities and duties on a daily basis. As a result, he becomes an effective leader.
Meet Different People
Often people from diverse socio-economic and cultural backgrounds visit the hotel. A resident manager gets to meet new people and make new connections. As a result, he learns new customs and traditions of different cultures. The job profile is ideal for extroverts.
Flexibility
There are no predefined rules and regulations as to what functions must be performed by a resident manager. There is a level of flexibility in the work. He can make decisions on the various work aspects.
Skills Required for becoming a Resident Manager
The essential skill to become a resident manager is that the candidate must have effective and clear communication skills, both verbal and non-verbal. However, only good communication skills won’t play the role alone. He will need other skills also. So, an ideal candidate must inculcate the following skills to become a resident manager.
| Strong Verbal Communication Skills | Creativity |
| Excellent Interpersonal Skills | Attention to details |
| Organization Skills | Marketing Skills |
| Knowledge of Relevant Tenant-Landlord Laws | Presentation Skills |
| Objectivity | Customer Skills Orientation |
| Time Management Skills | Knowledge of Best Food Practices |
| Technically Sound | Tech-Savvy |
| Professional Development | Problem Solving Skills |
| Leadership Skills | Critical Thinking |
| Listening Skills | Managerial Skills |
Salary of a Resident Manager in India
The salary range of resident managers has very high ranging peaks and curves. In the upcoming years, many job openings will be created especially for the senior positions. The candidates having strong communication skills must prepare themselves for the new optimistic opportunities. The salary varies as per location, property type/size, experience, education level, and other factors.
Refer to the table mentioned below to know the different salary scales for the job role of Resident Manager based on specialisation, gender, and experience.
Average Annual Salary
| Name of the organisation | Average Annual Salary |
|---|---|
| Government | INR 4 LPA |
| Private | INR 3.5 LPA |
Specialisation Wise
| Specialisation | Salary |
|---|---|
| Hotel Manager | INR 4 LPA |
| Assistant Hotel Manager | INR 3 LPA |
| Hotel Supervisor | INR 3.5 LPA |
| Front Office Manager | INR 4.5 LPA |
| Housekeeping Manager | INR 5 LPA |
Gender Wise
| Gender | Average Salary |
|---|---|
| Male | INR 15 LPA |
| Female | INR 14.5 LPA |
Experience Wise
| Experience | Salary |
|---|---|
| Fresher | INR 2 LPA |
| Mid Level | INR 6 LPA |
| Experienced/Senior Level | INR 20 LPA |
How to become a Resident Manager: FAQs
Ques. What are the four main functions of the Resident Manager?
Ans. The four main functions of the resident manager include
- Management of the physical site
- Management of funds and accounts
- Management of on-site and off-site personnel
- Management of leasing activities and tenant services
Ques. Based on the job hierarchy, who all reports to the resident manager?
Ans. All the clerical, managerial, administrative, financial and other staff members of the hotel or the residential estate. Apart from the staff members, the directors of the respective departments also present weekly, monthly, or daily reports to the resident manager.
Ques. How many years of experience does a resident manager require?
Ans. As a matter of fact, a resident manager must have experience of 3-4 years in the field of hotel management or/and hospitality. However, the job prospects are excellent for those candidates who have 2 or 4 years degree as well as relevant industry exposure.
Ques. What is the minimum eligibility criteria to pursue the profession of a resident manager?
Ans. The minimum eligibility criteria to pursue the career as a resident manager is that the candidate must have a Bachelor degree in hospitality. Else, the candidate must have a diploma in hotel management.
Ques. What are the books and study material of the resident manager?
Ans. There are many resources which the candidate can utilise to polish his/her skills. The market has a huge collection of books and resources that deals with the problems of hotel management. The books are as follows.
- Leadership by Daniel Goleman
- It’s Your Ship by Captain D. Michael Abrashoff
- Developing the Leader Within You by John C. Maxwell
- Decisive: How to Make Better Choices in Life and Work by Chip Heath and Dan Heath
- It’s Your Ship by Captain D. Michael Abrashoff
- Scaling Up Excellence by Robert Sutton & Huggy Lao
Ques. What are the top colleges in India that offer the best educational programs for the post of resident manager?
Ans. Many top-level national management colleges offer world-class training and academic education for the field of a resident manager. The top institutes are mentioned below.
- IHM, Lucknow
- IHM, Kolkata
- IHM, Ahmedabad
- National Council of Hotel Management and Catering Technology, Noida
- IHM, Mumbai
- Institute of Hotel Management, Catering Technology, and Applied Nutrition, Kolkata
- St. Mary’s Institute, Bengaluru
- IHM, Shimla
Ques. Who are the top recruiters for the position of resident manager?
Ans. The list mentioned below contains the top recruiters.
- Shaam-e-Sarhad Village Resort, Kutch
- The Oberoi Cecil, Shimla
- The Tree House Resort, Jaipur
- Punnamada Resort
- The Naini Retreat, Nainital
- The Elephant Court Thekkady
- Radisson Blu Resort Temple Bay, Tamil Nadu
- Fariyas Resort Lonavala
- KTDC Tea County Munnar
Ques. What are the employment sectors for a resident manager?
Ans. The list below mentions the job sectors for the position of a resident manager.
- Hotel
- Guest Houses
- Destination lodge
- Tour and Travel Companies
- Casino
Ques. What is asked in the entrance exam of Bachelor of Hotel Management?
Ans. The entrance exam generally has sections namely, Numerical Ability, Reading Comprehension, General Awareness, Logical Reasoning, and Hospitality Sector. The duration of the test is 3 hours and it has 200 questions.
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