My friend faced a similar issue when she sent her transcripts to WES and right then the rules changed. She lost all hope but soon the transcripts were being sent to the university. Illogically enough, students had to send each document as a separate courier and not together. After waiting for a very long time, her transcripts finally made it to WES on time. Fortunately, MAKAUT sends it through DHL Express, and all her efforts paid off in the end.