After completing your registration, you must provide your email address and phone number. You will receive a confirmation email regarding your application, indicating that it has been acknowledged.
After a month or two, you will receive a text message or email with instructions on how to retrieve your study materials. It is important to remember that the Study Center and the location where you collect your study materials (Regional Center) are not the same.
You can also send an email requesting that it be sent to your address, which you will receive approximately 2 months later. However, you must visit the Regional Center at least once to obtain your enrollment card and have it stamped.
Keep in touch with the institution via email until you receive what you require. I would not recommend making phone calls because it is always busy and difficult to get through.