RN Technologies

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization.

Course Details

Highlights

•  Introduction to ITIL
•  Service Strategy (SS)
•  Service Design (SD)
•  Service Transition (ST)
•  Service Operation (SO)
•  Continual Service Improvement (CSI)
•  Common Service Management
• ITIL Simulation Exam
• Second ITIL Simulation Exam